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1994-05-02
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<text>
<title>
Understanding Time and Shame in the Arab World
</title>
<article>
<hdr>
Foreign Service Journal, September 1991
Bridging the Gulf: Understanding Time, Shame, and Negotiations
in the Arab World
</hdr>
<body>
<p>By David Fredrick. Mr. Fredrick is a Foreign Service officer
currently serving as Bangladesh desk officer in the Bureau for
Asia and Private Enterprise, Agency for International
Development.
</p>
<p> What differentiates Western, Judaeo-Christian cultures from
those of the Arab, Muslim world? Major differences demarcate
these cultural groups in language, theology, concept of family,
the role of religion in governing, and in social and political
structures. These differences shape attitudes, which generate
behavioral patterns.
</p>
<p> Herman Kahn described the Vietnam war as a friction point in
the meeting of Asian and Western cultures. So, too, has the
last half of this century been a period of strain between the
great Muslim and Judaeo-Christian cultures, attenuated by mass
education and mass communications. At stake are massive capital
flows, energy supplies, regional and global stability, and even
world peace. Cross-cultural human relationships, whether formal
or informal, reduce the friction, but the success or failure of
such interpersonal negotiations hinges on each culture's
perceptions of its responsibilities. How do Arabs see us, and
how do we see them?
</p>
<p> The Arab Muslim accepts life as largely fated, with small
margin for current human influence. The Western
Judaeo-Christian, by contrast, sees the past as prelude to the
present, with great scope for human action and change. How do
the two societies define personal responsibility? To begin
finding an answer, let's take a brief look at cross-cultural
concepts of personal responsibility as revealed in differing
attitudes toward time, shame, and negotiations.
</p>
<p>Cultural clockwork
</p>
<p> At my first Arab country of assignment, I set about
establishing contact with Arab Muslims. Regardless of whether
meetings were set at my office or theirs, meetings never
occurred on time. At first, I thought it was because I was
junior and new, but as I stayed 10 years consecutively in the
Arab world, I learned that this was a way of life. I soon also
learned to carry an unread newspaper or book in my briefcase,
so that I could be a model of patience as I waited.
</p>
<p> The dean of the Faculty of Arts and Letters was an important
new contact who might help place professors. I presumed he
would also provide insights about cultural contrasts, too, since
he had done his PhD in English literature in the United States.
He was delighted to hear from me. When I asked what time we
should meet, he paused, and said, "You are an American, so it
would be so nice to have an American meeting; let's meet at 8:30
a.m."
</p>
<p> There is an old story that circulates in the United States
Information Agency about arranging identically scheduled visits
to the United States for representatives from Germany and from
an Arab, Islamic country. The German looks at the schedule and
says, "Why have you left so much free time?" The Arab looks and
says, "You've over-programmed me. There is not time for me to
put my new information into perspective." For the Arab, time is
a vessel that should never be completely filled. One must always
leave time for serendipity, for the opportunities that are
revealed, thanks be to God, outside the ordering of human
agency.
</p>
<p> Yiftur is the meal that breaks the fast during the month of
Ramadan. The meal begins exactly at sundown. The definition of
sunset is not left to chance: a local religious leader
determines the exact time, and the civil authority sets off a
cannon round, so that everyone knows it is time to eat. It can
be very dangerous to be driving in the 10-15 minutes just before
the cannon goes off.
</p>
<p> The breaking of the fast is a feast, with special and
sumptuous foods and drinks. The universal Muslim favorite is
herrera, a soup of lentils. Other standard fare includes boiled
eggs, buttermilk, figs, dates, honied cookies, and candies. One
year, we hosted a yiftur to which we invited a minister, an
under secretary, three staff members, three American colleagues,
and spouses. All had said they were coming, but in the Foreign
Service, you're never quite sure.
</p>
<p> By 7:15, everyone but the minister and his wife had shown
up, and they were walking around rubbing their hands in
anticipation of breaking fast. I went out of the compound to the
street to wait for the minister, knowing that he might have
trouble finding our place. It was almost time, and I knew the
cannon would soon go off, and what should we do--eat or wait
for the minister? I saw a black car turn down the street, and
sure enough it was he and his wife--thank God! He got out of
the car just as the cannon went off. I greeted him and his wife,
saying how honored we were that he had come to our poor home.
He said, laughing, "I have never had a yiftur in a Westerner's
home, and I would not miss this for anything. Why would a
Westerner do such a thing?" I responded, smiling, "Why, it is
the only way that I can be sure that a Moroccan will arrive for
a meal on time!" Laughing uproariously, he said, "That's true
and that is a very good reason."
</p>
<p>Doing the right thing
</p>
<p> Arabs pride themselves on having a keen sense of doing the
right thing at the right time. If I had a meeting with an Arab
for a set time and something else more important came up, the
Arab would be late or not show; I was expected not to take this
as an insult or slight. Something came up that had to be done;
this was a determination of God and fate. At first, I pressed
people for explanations of why they had offended me in this
way. Slowly, I learned that it was normal. Once, when the king
of Morocco went to visit the queen of England, he was one hour
late for his meeting with her. The British still have not gotten
over this.
</p>
<p> Time for Western and strongly Westernized societies is the
framework upon which we arrange our personal and professional
lives and through which we order our goals and priorities. For
some Arab, Islamic societies, time is rather more the fluid
medium in which fates play out, as the will of God becomes
apparent. Calculated delay is one of the Muslim Arab's most
frequently employed interpersonal skills. (I have learned to do
it a bit myself but must employ the practice very cautiously,
since, no matter how much exposure Arabs have to Westerners and
Westerners to Arabs, attitudes toward time are deeply
ingrained.)
</p>
<p>The past is prologue
</p>
<p> People who are in a hurry often leapfrog past negotiation
opportunities in Muslim, Arab cultures. For the Western,
Judaeo-Christian participant, action is often taken to promote
an envisioned future; we impatiently anticipate destiny. For
the Arab participant, however, action is to be taken in the
context of the half-obscured designs of fate, so prorogation
generates security. Hold on, move slowly, so that more
information becomes manifest. So, when we go to lunch, negotiate
a lease, elaborate a five-year plan, or make peace in the Arab
world, let's take a book along and try to remember everybody is
just trying to do the right thing at the right time.
</p>
<p> Guilt is a key motivation in the Judaeo-Christian world.
Impoverished nations often play upon this tendency, telling
Westerners that they must help poor people by subsidizing food
prices in the poor country, leaving it unsaid that if we don't
we will be responsible for destitution and deaths. A
crossculturally knowledgeable Arab Muslim can project such
guilt upon us, but we cannot project guilt into Arab, Islamic
society. An Arab Muslim believes all that passes in this earthly
life is the will of God; how could he blame himself, a mere
human, for even the smallest state of human affairs? The
cultural difference is between personal responsibility and
personal obligation. Yet, the Occ